Last Updated: 2026-01-01

Welcome to Olievia. These Terms and Conditions outline the rules and regulations for the use of Olievia’s Website, located at www.olievia.com.

By accessing this website and purchasing our products, we assume you accept these terms and conditions. Do not continue to use Olievia if you do not agree to take all of the terms and conditions stated on this page.

1. General

These Terms and Conditions (“Terms”) apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

• “We”, “Us”, “Our” refers to Olievia.
• “You”, “Your” refers to the user or customer visiting the website.

2. Products and Services

We make every effort to display as accurately as possible the colors, images, and descriptions of our cosmetics and hair care products. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.

• We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
• We reserve the right to limit the quantities of any products or services that we offer.
• All descriptions of products or product pricing are subject to change at any time without notice.

3. Health and Safety Disclaimer (Crucial for Cosmetics)

Olievia sells cosmetic and hair care products. The information provided on this website is for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment.

• Patch Test: We strongly recommend performing a “patch test” on a small area of skin before using any new product to check for sensitivity or allergic reactions.
• Allergies: Please read the ingredient list carefully before purchase. Olievia is not liable for any individual reaction to any particular ingredient.
• Results: Results from the use of our products may vary depending on individual skin and hair types. We do not guarantee specific results.

4. Orders and Billing

By placing an order with us, you agree to provide current, complete, and accurate purchase and account information.

• Right to Refuse: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
• Pricing: Prices for our products are subject to change without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

5. Shipping and Delivery

• Delivery times provided are estimates and are not guaranteed.
• Olievia is not responsible for delays caused by the courier service, customs clearance (if applicable), or force majeure events.
• Risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier.

6. Returns and Refunds (Hygiene Clause)

Due to the nature of cosmetic and hair care products, we have a strict hygiene policy.

• Unopened Items: We accept returns of unopened, unused, and sealed products within [Insert Number, e.g., 7 or 14] days of delivery.
• Opened Items: For health and hygiene reasons, we cannot accept returns or offer refunds on opened or used products unless the item is proven to be defective or damaged upon arrival.
• Damaged Goods: If you receive a damaged item, please contact us immediately at [Insert Email] with photos of the damage.

7. Intellectual Property

Unless otherwise stated, Olievia and/or its licensors own the intellectual property rights for all material on this website, including logos, images, text, and product designs. All intellectual property rights are reserved. You may not:

• Republish material from Olievia.
• Sell, rent, or sub-license material from Olievia.
• Reproduce, duplicate, or copy material from Olievia.

8. User Comments and Feedback

If you send certain submissions (e.g., product reviews, contest entries) or creative ideas, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and translate any comments that you forward to us. We are under no obligation to maintain any comments in confidence or to pay compensation for any comments.

9. Limitation of Liability

In no case shall Olievia, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [Insert Your Country/State, e.g., Sri Lanka].

11. Contact Information

Questions about the Terms and Conditions should be sent to us at:

• Email: [Insert Support Email]
• Phone: [Insert Phone Number]
• Address: [Insert Physical Business Address]